frequently asked question

About Our Services

Kent Chiro-Med Wellness Clinic specializes in chiropractic and physiotherapy services to help patients achieve pain relief and improve mobility. We treat a wide range of conditions including back and neck pain, sports injuries, and rehabilitation after accidents or surgery.

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Chiropractic care primarily focuses on disorders of the musculoskeletal system, particularly the spine, using spinal adjustments and manipulation to reduce pain and improve function. Physiotherapy focuses more broadly on restoring movement and function after injury, illness, or disability through exercises, manual therapy, and education. Both approaches aim to help with pain and improve overall health without relying on medications.

The choice between chiropractic and physiotherapy depends on your specific health condition. For issues related to spinal alignment, joint pain, or nerve compression like sciatica, chiropractic care may be beneficial. For rehabilitation, muscle strengthening, or movement-related concerns, a physiotherapist would typically be recommended. At Kent Chiro-Med, we offer both services and can help determine the best approach during your initial assessment and diagnosis.

Our clinic can treat a wide range of conditions including lower back pain, neck pain, headaches, sciatica, sports injuries, arthritis, joint pain, muscle pain, carpal tunnel syndrome, and many other musculoskeletal issues. We also treat patients recovering from car accidents, workplace injuries, and post-surgical rehabilitation.

Conditions We Treat

While both professionals help their patients with pain and discomfort, a physiotherapist has advanced education and training (typically a Master of Physiotherapy degree) and can diagnose conditions, create comprehensive treatment plans, and use various techniques including exercise therapy, manual therapy, and education. A massage therapist specializes in soft tissue manipulation to relieve pain and stiffness but doesn’t diagnose or create rehabilitation programs.

Treatment Approach

Combining physiotherapy and chiropractic care offers a comprehensive approach to healing. Chiropractors are often focused on spinal and joint adjustments to improve alignment and nerve function, while physiotherapists work on muscle strength, flexibility, and movement patterns. Integrating chiropractic and physiotherapy for optimal results gives patients the benefits of both approaches, addressing both the joint mechanics and movement patterns needed for lasting relief.

Your first visit includes a thorough health history review, physical examination, and assessment of your specific concerns. We’ll discuss your symptoms, evaluate your mechanics and movement, and perform relevant tests. Based on this information, we’ll develop a personalized treatment plan that may include chiropractic care, physiotherapy, or a combination of both approaches.

At Kent Chiro-Med, we pride ourselves on devoting more time to our patients compared to other Ottawa clinics. Initial appointments typically last 45-60 minutes, while follow-up sessions are usually 30-45 minutes, depending on your treatment needs.

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Our practitioners are skilled at providing comfortable treatments. While some techniques may cause temporary discomfort, especially when treating areas with pain and stiffness, we always work within your comfort level. Many patients report immediate relief following treatment, even with complex or chronic conditions.

Many patients experience some relief after their first session, particularly for acute conditions. However, for chronic issues, it may take several sessions to notice significant improvement. Your practitioner will provide a timeline based on your specific condition and treatment plan.

Specific Techniques

We offer various manual therapy techniques including joint mobilization, soft tissue work, myofascial release, trigger point therapy, and spinal manipulation. These hands-on approaches are used to help patients with pain or stiffness in muscles and joints throughout the body.

Yes, we offer acupuncture as part of our comprehensive treatment options. Acupuncture can be effective for pain management, stress reduction, and helping with various musculoskeletal and neurological conditions.

Combining Treatments

Combining chiropractic with physiotherapy provides complementary benefits: chiropractic adjustments improve joint function and nerve communication, while physiotherapy strengthens supporting muscles and improves movement patterns. This integrated approach often leads to faster recovery, more complete healing, and better long-term outcomes for patients with musculoskeletal conditions.

During your initial assessment, our health professionals will evaluate your condition and recommend whether you would benefit from one or both types of care. For many patients with complex issues, physical therapy and chiropractic care together provide more comprehensive treatment than either approach alone.

Absolutely. Our team works collaboratively to ensure all parts of your body receive appropriate care. Your chiropractor and physiotherapist will communicate about your progress and adjust your treatment plan as needed to help eliminate pain and improve function.

Practical Information

Our clinic is open at the following times to accommodate your busy schedule:

– Monday – Thursday: 9 AM – 6 PM

– Friday: 9 AM – 3 PM

– Saturday: 8 AM – 3 PM

– Sunday: Closed

We offer evening appointments during weekdays and weekend availability on Saturdays for your convenience.

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We are conveniently located in downtown Ottawa at:

Kent Chiro-Med Wellness Clinic

  • 563 Gladstone Ave
  • Ottawa, ON K1R 5P2
  • Phone: (613) 695-8600

We offer free street parking and building parking for our patients.

Get Directions

Booking an appointment with us is easy:

For New Patients:

Visit our website and complete the new patient booking form at:

Book an Appointment 

For Existing Patients:

Use our online portal at: 

Book an Appointment 

You can also call us directly at (613) 508-0113 to schedule your appointment.

No, you don’t need a referral to book with us. You can directly schedule an appointment as a new patient through our website or by calling our clinic.

Invest in Your Health with Our Results-Driven Physiotherapy & Chiropractic Services

Chiropractic Services (Recommended for pain control and new injuries)

  • Initial Examination (60 minutes): $130.00
  • Subsequent Chiropractic treatment (30 minutes): $95.00
  • Patient Re-Examination Fee (Mandatory After 6 Months Without Visit): $105.00

Physiotherapy Services (Recommended for sport and function)

  • Initial Examination (60 minutes): $135.00
  • Subsequent Physiotherapy treatment (30 minutes): $105.00
  • Patient Re-Examination Fee (Mandatory After 6 Months Without Visit): $105.00

Additional Services

  • Shockwave (per treatment area, in addition to treatment cost): $30.00
  • X-Ray/Medical Reports: $25.00
  • Sick Notes & Late Cancellation: $25.00
  • No Show: $50.00

Medical Devices

  • TENS Machine: $275.00
  • Chiro-Flow Pillow: $125.00
  • Custom Orthotics: $525.00
  • Cervical Traction Collar: $50.00
  • Custom Braces and Compression Stockings: On Request

As a courtesy to other patients, we ask that you give 24-HOUR NOTICE FOR CANCELLATIONS. Failure to do so will result in a $25 CANCELLATION FEE or a $50 NO SHOW FEE.

For the most current pricing, please visit our price list page.

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The frequency of visits depends on your condition, its severity, and how you respond to treatment. Initially, you might need 1-3 visits per week, gradually decreasing as you improve. Your practitioner will recommend an appropriate schedule as part of your personalized treatment plan.

We stand out by offering longer appointment times, private treatment rooms (not open spaces), evening and weekend availability, and a collaborative approach between our chiropractors and physiotherapists. Our practitioners are highly skilled in providing effective treatment for both acute and chronic conditions, and we focus on education to empower you in your healing process. Our downtown Ottawa location also offers free parking options for your convenience.

Making the Most of Your Treatment

Following your home exercise program, maintaining proper posture, staying hydrated, getting adequate rest, and following any specific recommendations from your practitioner will help maximize your results. We often provide exercises to strengthen specific muscles and improve function between visits.

Treatment duration varies based on your condition, its severity, your overall health, and how consistently you follow recommendations. Some patients achieve their goals in just a few weeks, while those with chronic conditions may benefit from ongoing care. We’ll regularly reassess your progress and adjust your plan accordingly.

Comfortable, loose-fitting clothing is recommended. For physiotherapy sessions, athletic wear is ideal. For areas like the lower back, shoulders, or knees, wearing clothes that allow the practitioner to see and access these areas is helpful.

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While we treat a wide range of conditions, there are some situations where we would refer you to other specialists. These include surgical emergencies, severe neurological conditions requiring immediate medical attention, or certain systemic diseases. If we determine that your condition requires care beyond our scope, we’ll help coordinate appropriate referrals.

Benefit from longer treatment times

We devote more time with our patients
compared to some other Ottawa clinics.
Benefit from longer treatment times Ottawa